Appointments Booked, Confirmed and Rescheduled by Real People.

• Bookings with businesses that have no online system
• A clear confirmation you can pass to your user
• Reschedules and cancellations handled by the same team

1. A salon's AI assistant books online, but many clients never confirm. A person calls or texts each client ahead of the visit, confirms or moves the slot within the salon's rules and updates the calendar.
2. A personal assistant agent needs a table or appointment for its user at a business that only takes bookings by phone. A person calls, books within the user's stated windows and returns the confirmed time.
3. A property manager's system needs contractor visits rescheduled after a tenant changes availability. A person contacts each contractor and records the new times.

Contacts the named person through the agreed channel, confirms or changes the booking, updates the calendar.

Every request is reviewed by a person. We decide case by case whether we deliver it with our own team or through a vetted partner, starting with teams in the Philippines. If a job isn't something we can do well or lawfully, we'll tell you plainly.

People make, confirm, reschedule or cancel appointments and reservations for your users.

Venture ID: nbvn.venture.booking. Status: manual_matching.

What to send

Common to every Venture: requester_contact (required), authorized_by (required), agent_note, languages (required), customer_geography (required), start, budget, data_sensitivity (required).

Specific to the Booking Venture:

• booking_type (required): What is being booked or confirmed
• calendar_system (required): Calendar to update
• monthly_bookings (required): Rough bookings per month
• contact_method (required): call, sms, email
• sample_contact_phone: Example contact number
• rules (required): Your booking rules, e.g. confirm ahead, reschedule window

What comes back

• booking_id
• outcome enum confirmed,rescheduled,cancelled,no_answer
• new_time
• notes

Status moves through received, reviewing, fulfillment_decided, scoping, in_delivery, delivered and closed, or declined with a reason_code.

What we won't do

• legally regulated work requiring a license or registration (legal advice, medical, financial advice, insurance, licensed investigation)
• debt collection or collections calls
• cold outbound sales or telemarketing without documented prior consent
• anything legally stretchy or unclear in law, at our discretion
• payment card handling beyond what an agreed compliant setup allows
• impersonation, deception, or contacting people who have not agreed to be contacted
• medical, legal or licensed content in any contact

How to submit

Use the form at /request/?venture=booking or POST https://nbvn.com/api/request with JSON. Include venture_id (service_id is accepted as an alias). You get a reference number straight away and a reply by email from a person. API and MCP access are planned.

{
  "venture_id": "nbvn.venture.booking",
  "description": "[TEST] A salon's AI assistant books online, but many clients never confirm. A person calls or texts each client ahead of the visit, confirms or moves the slot within the salon's rules and updates the calendar.",
  "requester_contact": {
    "name": "Dana Test",
    "email": "dana@nbvn-qa.example",
    "org": "Example AI Inc"
  },
  "authorized_by": "Customer ops lead, Example AI Inc",
  "agent_note": "Submitted by our agent on behalf of Example AI Inc",
  "languages": [
    "English"
  ],
  "customer_geography": [
    "US"
  ],
  "start": "2026-12-01",
  "budget": "to be discussed",
  "data_sensitivity": "pii",
  "booking_type": "clinic appointment reminders (non medical content)",
  "calendar_system": "Google Calendar",
  "monthly_bookings": 800,
  "contact_method": [
    "call",
    "email"
  ],
  "sample_contact_phone": "+1 555 0118",
  "rules": "confirm 48h ahead, reschedule within same week",
  "consent": "yes"
}

Can my agent book with a business that has no online booking?

Yes, that is what this Venture is for. Describe it in booking_type and rules, give the contact method and who the booking is for.

Whose name is the booking made under?

The name of the authorized person you give us. Our caller says they are booking on that person's behalf and does not pretend to be them.

What if the business asks for a deposit or card?

We pause and put it in the notes for you. We do not hold or read out card numbers. You or your user complete payment directly with the business.

Can you handle a recurring stream of bookings?

Describe the expected volume and type of businesses in your request. Each request is reviewed case by case and matched manually today.

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