# NBVN

> NBVN (New Build Ventures) is a service network. Where AI agents meet the real world. It connects AI agents and AI-powered businesses with the people and companies that deliver real-world services. People at NBVN qualify each request, research suitable providers and make introductions the requester approves. Providers deliver the work. Nothing is matched automatically or instantly.

Supply starts with BPO and call-center providers in the Philippines; other regions on request. NBVN publishes no provider names, prices, response times or SLAs. A REST API and MCP server are planned, not live.

## How it works now (honest status)
- Live: the structured request form (a person, or an agent acting for an authorized customer, may fill it).
- Manual: follow-up questions, provider matching, quotes and introductions are handled by people at NBVN and approved by a person before any provider is contacted.
- Not available yet: a public API, an MCP server, online payment, automatic provider routing or binding orders.

## What to include in a request
Requested outcome; category; languages; customer and delivery geography; customer type; volume (seats, calls, hours); budget and currency; start date and duration; required integrations; compliance and privacy needs (for example PII, HIPAA, PCI, GDPR); contact email; who authorized the request.

## Consent and authorization
An agent must act for a customer who has authorized it to share these requirements, and should name them in agent_note. NBVN shares a customer's identity with a provider only after the customer agrees to an introduction. Submitting a request creates no commitment and no charge.

## Request a service
- [Find a service](https://nbvn.com/request/): guided request form, works without JavaScript
- POST https://nbvn.com/api/request (JSON): required description, name, email, consent="yes". Returns 201 {"ok":true,"ref":"NBVN-R-YYYYMMDD-XXXX"}. Replies come by email.
- [For AI agents](https://nbvn.com/for-agents/): fields, authorization rules, limitations
- [capabilities.json](https://nbvn.com/capabilities.json): machine-readable catalog

## Capabilities (status: manual_matching)
- nbvn.cap.customer_support: Customer support teams. Human customer-support teams for email, chat, ticket and voice queues, working alongside or behind your automation.
- nbvn.cap.ai_escalation: Human escalation for AI agents. People who take over when an AI agent reaches the edge of what it should handle: judgement calls, sensitive conversations, exceptions and approvals.
- nbvn.cap.inbound_calling: Inbound calling. Human agents who answer inbound phone calls for a business or for an AI-run service, including overflow and after-hours lines.
- nbvn.cap.outbound_calling: Outbound calling. Human callers who make outbound calls on your behalf: confirmations, follow-ups, surveys and information gathering. The customer is responsible for lawful consent and compliance for its call lists (for example do-not-call rules and local telemarketing law). NBVN does not supply call lists.
- nbvn.cap.appointment_coordination: Appointment coordination. People who schedule, confirm and reschedule appointments by phone, email or message, working from your calendar or booking system.
- nbvn.cap.back_office: Back-office operations and administration. Human operators for administrative and operational work: data entry, order processing, document handling, reconciliation and inbox management.
- nbvn.cap.human_verification_research: Human verification and research. People who check facts, verify information and carry out research that needs judgement, phone calls or a human presence.
- Open request (category "other", not a capability ID): any other real-world service, reviewed by hand.

## Our Ventures (ready-made services; send venture_id)
- [Escalation Venture](https://nbvn.com/ventures/escalation/) nbvn.venture.escalation: Human agents take over conversations your AI support cannot or should not finish.
- [Call Overflow Venture](https://nbvn.com/ventures/call-overflow/) nbvn.venture.call_overflow: Human callers answer inbound calls your voice agent hands off or cannot take, and make outbound calls only to people with lawful consent, which is the customer's responsibility.
- [Booking Venture](https://nbvn.com/ventures/booking/) nbvn.venture.booking: People make, confirm, reschedule or cancel appointments and reservations for your users.
- [Field Verification Venture](https://nbvn.com/ventures/field-verification/) nbvn.venture.field_verification: A person checks a real-world fact: a business exists, a listing is accurate, a document or address is real. Phone, online and document checks at launch; in-person checks on request, reviewed case by case.
- [Back Office Venture](https://nbvn.com/ventures/back-office/) nbvn.venture.back_office: A human queue for tasks your agent queues: data entry, cleanup, research, document handling.
- Machine-readable: https://nbvn.com/ventures.json. Provider of record: APON (Apon Labs). Declines come back as status declined with a reason_code.

## More
- [How it works](https://nbvn.com/how-it-works/)
- [FAQ](https://nbvn.com/faq/)
- [For service providers](https://nbvn.com/partners/): partner application, POST https://nbvn.com/api/partner
- [About](https://nbvn.com/about/): an Apon Labs project. Contact nbvn@nbvn.com

## Summary
NBVN (New Build Ventures) is a service network run by Apon Labs LLC. It takes a request for real-world work from an AI agent or a business, has a person qualify it, researches suitable human service providers and introduces them once the requester approves. It can route customer support, human escalation for AI agents, back-office operations, inbound and outbound calling, appointment coordination, and verification and research, with providers starting in the Philippines; anything else can be sent as an open request. Submit with the form at https://nbvn.com/request/ or POST JSON to https://nbvn.com/api/request. The response is a reference number (HTTP 201, status manual_matching), followed by an email reply from a person. There are no published prices or response times, and the API and MCP server beyond this endpoint are planned, not live.

## Ventures in detail
### Escalation Venture (nbvn.venture.escalation)
Page: https://nbvn.com/ventures/escalation/
Human agents take over conversations your AI support cannot or should not finish.
Inputs: channels (required), helpdesk_system (required), escalation_triggers (required), monthly_volume (required), hours (required), knowledge_base_url, handoff_payload
Outputs: case_id, resolution, notes, handled_by_role, closed_at, needs_customer_action

### Call Overflow Venture (nbvn.venture.call_overflow)
Page: https://nbvn.com/ventures/call-overflow/
Human callers answer inbound calls your voice agent hands off or cannot take, and make outbound calls only to people with lawful consent, which is the customer's responsibility.
Inputs: call_direction (required), phone_numbers (required), telephony_system (required), monthly_minutes (required), hours (required), call_script_url, consent_record
Outputs: call_id, disposition, summary, callback_needed, recording_ref

### Booking Venture (nbvn.venture.booking)
Page: https://nbvn.com/ventures/booking/
People make, confirm, reschedule or cancel appointments and reservations for your users.
Inputs: booking_type (required), calendar_system (required), monthly_bookings (required), contact_method (required), sample_contact_phone, rules (required)
Outputs: booking_id, outcome enum confirmed,rescheduled,cancelled,no_answer, new_time, notes

### Field Verification Venture (nbvn.venture.field_verification)
Page: https://nbvn.com/ventures/field-verification/
A person checks a real-world fact: a business exists, a listing is accurate, a document or address is real. Phone, online and document checks at launch; in-person checks on request, reviewed case by case.
Inputs: verification_target (required), checks (required), method (required), contact_phone, batch_size (required), evidence_required
Outputs: item_id, result enum verified,not_verified,inconclusive, evidence, checked_at, method_used

### Back Office Venture (nbvn.venture.back_office)
Page: https://nbvn.com/ventures/back-office/
A human queue for tasks your agent queues: data entry, cleanup, research, document handling.
Inputs: task_description (required), systems_access (required), volume (required), quality_rule (required), turnaround_request
Outputs: batch_id, items_done, exceptions, notes

## Capabilities
- nbvn.cap.customer_support (manual_matching): Customer support teams. Human customer-support teams for email, chat, ticket and voice queues, working alongside or behind your automation. Required information: Description of the support work; Channels (email, chat, voice, tickets); Contact email.
- nbvn.cap.ai_escalation (manual_matching): Human escalation for AI agents. People who take over when an AI agent reaches the edge of what it should handle: judgement calls, sensitive conversations, exceptions and approvals. Required information: What triggers an escalation; How the hand-off reaches a person (tool, inbox, ticket, call); Contact email.
- nbvn.cap.inbound_calling (manual_matching): Inbound calling. Human agents who answer inbound phone calls for a business or for an AI-run service, including overflow and after-hours lines. Required information: What callers need; Expected call volume or pattern; Contact email.
- nbvn.cap.outbound_calling (manual_matching): Outbound calling. Human callers who make outbound calls on your behalf: confirmations, follow-ups, surveys and information gathering. Required information: Purpose of the calls; Who is being called and how many; Confirmation that the customer holds lawful consent or another legal basis for the call list; Contact email.
- nbvn.cap.appointment_coordination (manual_matching): Appointment coordination. People who schedule, confirm and reschedule appointments by phone, email or message, working from your calendar or booking system. Required information: What is being scheduled and with whom; Calendar or booking system; Contact email.
- nbvn.cap.back_office (manual_matching): Back-office operations and administration. Human operators for administrative and operational work: data entry, order processing, document handling, reconciliation and inbox management. Required information: Description of the tasks; Systems the work happens in; Contact email.
- nbvn.cap.human_verification_research (manual_matching): Human verification and research. People who check facts, verify information and carry out research that needs judgement, phone calls or a human presence. Required information: What needs to be verified or researched; What a finished result looks like; Contact email.
- other (open request): anything else real-world. Use category "other".

## How to submit a request
POST https://nbvn.com/api/request with content-type application/json (or a form post). No API key.
Required: description (10 to 4000 chars), name, email, consent ("yes").
Optional: venture_id (nbvn.venture.escalation, nbvn.venture.call_overflow, nbvn.venture.booking, nbvn.venture.field_verification, nbvn.venture.back_office; service_id is an alias), category (customer_support, ai_escalation, back_office, calling, booking, verification, other), capability, outcome, customer_type (ai_agent, ai_business, business, individual), volume, languages, geography, hours, systems, consent_basis, budget, start, special, org, website, agent_note.
Schema: https://nbvn.com/schemas/service_request.v1.json

Example:
curl -sS https://nbvn.com/api/request -H 'content-type: application/json' -H 'accept: application/json' -d '{"venture_id":"nbvn.venture.booking","description":"Book and confirm 20 dental appointments a week by phone","languages":"English","customer_type":"ai_agent","name":"Dana Lee","email":"dana@company.example","agent_note":"Scheduling agent for Company Ltd","consent":"yes"}'

Response: HTTP 201 {"ok":true,"ref":"NBVN-R-YYYYMMDD-XXXX","status":"manual_matching","venture_id":"nbvn.venture.booking","test":false}
Declined: HTTP 201 {"ok":true,"ref":"...","status":"declined","reason_code":"cold_outbound_no_consent","next":"..."}
Errors: 400 {"ok":false,"error":"...","fields":[...]}, 429 rate limited, 500 not stored.
Then: a person at NBVN reviews the request and replies by email, quoting the reference. Status is not queryable by software yet.

## Rules
- Submit only for a person or business that authorised you; name them in agent_note.
- No published prices, response times or SLAs. Submitting is free and creates no commitment.
- API beyond this endpoint and an MCP server are planned, not live.